Employee Resources

Use these resources to help you understand what we’re doing to keep employees healthy and safe, as well as how this impacts areas like healthcare, medical costs and coverage, attendance, leave and more.

COVID-19 Frequently Asked Questions

Employee Health and Safety

On-site Control and Prevention - Keeping Employees Safe

  • What steps are being taken to protect employees in our facilities? (US and Canada)

    We’re taking proactive steps to ensure employee health and safety, including:

    • Implementing additional, rigorous facility cleaning and disinfection procedures at all locations
    • Working supply chain channels to increase the availability of anti-bacterial wipes, hand sanitizers and other cleaning materials
    • Keeping you Informed of best practices to promote your continued health
    • Encouraging social distancing (maintaining six feet away from others as much as possible)
    • Requiring the use of face coverings, surgical masks, or face shields while engaged in work, whether at the workplace, traveling for work, or performing work offsite. Exceptions and additional guidelines should be reviewed in the SAFETY – Mandatory Face Coverings Policy.
    • Measuring all employee temperatures daily or conducting Daily Employee Health Validations. Consult the Daily Employee Health Validation Posting* in your facility for details.

    Before clocking in or reporting to any office area or workstation, employees must either:

    1. Validate that their temperature was checked with a medical thermometer within 2 hours prior to arrive, it was less than 100.4 degrees F, they are not coughing, and do not have shortness of breath, OR
    2. If they do not have access to a medical thermometer, confirm that they do not feel warm to the touch, are not coughing, and do not have shortness of breath.

    *Facilities without a temperature measuring program.

  • What can I do if I think I’ve been exposed, but I’m not enrolled in the Company’s Health Insurance?

    You can see a doctor virtually through MD Live. You’ll be charged a flat fee, regardless of insurance coverage. Any employee can use this online service whether you are insured by Cornerstone Building Brands health benefits coverage or not.

  • I’m concerned that I won’t have access to my prescription medications. What are my options?

    CVS Caremark is encouraging prescription holders to refill maintenance medications with a 90-day supply or up to the plan maximum to ensure continued access. They are also temporarily waiving early refill limits on 30-day prescriptions and offering free home delivery for all prescription medications.

  • How are we monitoring visitors to our facilities? (US and Canada)

    All visitors requesting entry to our facilities are required to sign and date a visitor log that includes questions about COVID-19 and having their temperature measured. Those who indicate exposure to COVID-19 by answering “YES” to any of the questions or have a fever should be turned away from entering the location out of consideration for the health and safety of our employees. Those who chose not to sign the questionnaire or answer the health questions are provided alternatives to leave deliveries while adhering to CDC’s social distancing guidelines. Non-business-critical visitors are prohibited at this time.

  • Should we be wearing medical masks, respirators or face coverings at work? (US and Canada)

    According to WHO guidance, only people treating those infected with the COVID-19 coronavirus need to wear N95 face masks or respirators. Employees are encouraged to wear CDC-compliant cloth face coverings or CBB-provided surgical masks at work, unless wearing a mask in their job imposes an unacceptable safety risk. Customer - and public- facing employees are required to wear face coverings or surgical masks at all times while at work, in the field or at a job site. All locations now have mandatory face coverings requirements. Please consult the SAFETY – Mandatory Face Coverings Policy your local safety personnel if you have questions.

Travel Considerations

  • Is there a company travel ban? (US and Canada)

    In addition to following CDC guidance for banned travel, we’re also restricting travel for our business. All airline travel requires approval by our CEO until further notice. Some car travel with a business purpose meeting certain criteria may be allowed with advance approval.

  • What if a customer wants me to travel? (US and Canada)

    Our priority is on your safety. The company is currently in Phase 2 of our Return to Travel plan that permits some employees to attend business-critical appointments or meetings with less than 10 people, if traveling domestically and using a rental or personal vehicle. Advance Segment Leader approval is required. (Note: Costa Rica, Mexico and parts of the northeastern United States are not eligible for travel in Phase 2 at this time.) Meetings that may be approved include:

    • Warranty/Quality inspections that customer says cannot be postponed
    • Dropping off product samples
    • Training: install, product training
    • Setting up new customer not currently in our database
    • Project bid and scope negotiation

    Talk to your manager about requests from customers and whether it makes sense to postpone travel plans. Note that some travel restrictions and requirements still apply, outlined in the CBB Travel Guidance. Customers will likely understand if virtual meetings are held in the place of face-to-face meetings. If an in-person meeting is deemed necessary, whether travel is required or not, please customize the CBB Meeting Confirmation Notice Template to confirm meeting details and safety requirements with your customers.

Telecommuting and Special Workplace Considerations

Medical Costs and Coverage

Sick Leave and Attendance

Employee Support

  • If I'm not able to work or my hours are reduced, can I file for unemployment?

    Yes.  Recent changes to federal law allow States to pay benefits where:

    • An employer temporarily ceases operations due to COVID-19, preventing employees from coming to work; or
    • An individual is self-quarantined following potential, presumed, or confirmed exposure OR per travel quarantine requirements. Once a CBB-mandated self-quarantine is over, employees are expected to return to work the following business day.

    Employees should refer to their individual State’s unemployment compensation website for more information about eligibility and how to apply for unemployment benefits.

  • Who do I call with questions?

    You are welcome to contact the Employee Service Center by submitting a question using the form at the bottom of the Cornerstone Building Brands COVID-19 employee resource site. We’re here to help and if we don’t have the answer, we will find someone who does.

  • If I apply for unemployment, does that mean I can’t use my paid sick or vacation time?

    Because these rules vary by state, we recommend you check with the workforce commission in your state.

  • Who can I talk to about how this is impacting me and my family?

    You and your family have access the Employee Assistance Program offered through Magellan. The EAP provides a confidential service of counseling, coaching, resources and referrals for many personal needs.  They are available online at magellanascend.com or by phone at 1-800-324-8780.

FMLA and ADA/ADAAA Considerations

  • Does Family and Medical Leave apply to this situation?

    Yes. If you have a covered situation. FMLA does not typically cover leave due to the avoidance of getting sick.

  • Is COVID-19 an ADA/ADAAA qualifying illness?

    Whether COVID-19 or a condition associated with it is a disability under the ADA/ADAAA, will be determined on a case by case basis.  However, most transitory conditions, like the flu, are usually not considered a “disability” unless there are additional or long-lasting complications.

Have Additional Questions?

If you have any questions or need support, please complete the below form to initiate help from the appropriate team member.

Business email preferred; personal email if necessary