Use these resources to help you understand what we’re doing to keep employees healthy and safe, as well as how this impacts areas like healthcare, medical costs and coverage, attendance, leave and more.
COVID-19 Frequently Asked Questions
Employee Health and Safety
What can I do to protect myself and my family from the virus? (US and Canada)
- Follow CDC guidelines and World Health Organization guidelines. Additionally, each state or city may have state- or city-specific requirements and pandemic planning resources.
- Follow CDC guidelines for hygiene practices that help prevent exposure, including covering coughs and sneezes, frequent handwashing and cleaning commonly used surfaces daily.
- Wear a face covering, surgical mask, or face shield.
- Practice social distancing – maintain a distance of at least six feet from others.
What if I’m sick or think I may have been exposed to COVID-19? (US and Canada)
You are required to self-report to HR AND isolate or self-quarantine for 10 days if you’ve:
- Been diagnosed with or are experiencing symptoms of COVID-19*
- Been advised by a health care provider to seek COVID-19 testing or to self-quarantine due to concerns related to COVID-19
- Had prolonged close contact with people who are symptomatic or had known exposure to infected individuals
* Employees who are COVID-19 tested-positive, presumed-positive, or potentially exposed will not be allowed to return to the workplace until they have satisfied the criteria for ending isolation or self-quarantine (COVID-19 PROCESS).
In addition, please follow CDC Guidelines and:
- Stay home when you are sick and call your doctor if you think you have been exposed
- Separate yourself from other people in your home
- Self-quarantine until your test results are received – do not return to work while waiting for results
Please note that employees who knowingly show up to work with COVID-19 symptoms, while potentially or tested positive for COVID-19, or after being tested for COVID-19 before receiving test results will be subject to disciplinary action up to and including termination of employment due to risking the health and safety of our other employees.
We therefore encourage all employees who are sick, had prolonged exposure to someone who is presumed positive or tested positive for COVID-19, or have been tested for COVID-19 but have not received results to stay home and self-quarantine. Refer to the “Sick Leave and Attendance” section on options available for time away from work due to COVID-19.
What do I do if I usually carpool or use a shuttle to and from work?
Avoid carpooling to and from work, if possible. If carpooling or using company shuttle vehicles is necessary, the following best practices should be used:
- Limit the number of people per vehicle as much as possible to maintain social distancing. Use a staggered seating arrangement to avoid sitting directly behind or in front of another passenger. This may mean using more vehicles.
- Practice hand hygiene before entering the vehicle and when arriving at the destination.
- Wear cloth face coverings or surgical masks at all times inside the vehicle.
- Follow protective coughing and sneezing etiquette while in the vehicle.
- Clean and disinfect commonly touched surfaces after each carpool or shuttle trip (e.g., door handles, handrails, seatbelt buckles, etc.).
On-site Control and Prevention - Keeping Employees Safe
What steps are being taken to protect employees in our facilities? (US and Canada)
We’re taking proactive steps to ensure employee health and safety, including:
- Implementing additional, rigorous facility cleaning and disinfection procedures at all locations
- Working supply chain channels to increase the availability of anti-bacterial wipes, hand sanitizers and other cleaning materials
- Keeping you Informed of best practices to promote your continued health
- Encouraging social distancing (maintaining six feet away from others as much as possible)
- Requiring the use of face coverings, surgical masks, or face shields while engaged in work, whether at the workplace, traveling for work, or performing work offsite. Exceptions and additional guidelines should be reviewed in the SAFETY – Mandatory Face Coverings Policy.
- Measuring all employee temperatures daily or conducting Daily Employee Health Validations. Consult the Daily Employee Health Validation Posting* in your facility for details.
Before clocking in or reporting to any office area or workstation, employees must either:
- Validate that their temperature was checked with a medical thermometer within 2 hours prior to arrive, it was less than 100.4 degrees F, they are not coughing, and do not have shortness of breath, OR
- If they do not have access to a medical thermometer, confirm that they do not feel warm to the touch, are not coughing, and do not have shortness of breath.
*Facilities without a temperature measuring program.
What can I do if I think I’ve been exposed, but I’m not enrolled in the Company’s Health Insurance?
You can see a doctor virtually through MD Live. You’ll be charged a flat fee, regardless of insurance coverage. Any employee can use this online service whether you are insured by Cornerstone Building Brands health benefits coverage or not. Other virtual medical providers include Teladoc and Doctor on Demand.
I’m concerned that I won’t have access to my prescription medications. What are my options?
CVS Caremark encourages prescription holders to refill maintenance medications with a 90-day supply or up to the plan maximum to ensure continued access. They are also temporarily waiving early refill limits on 30-day prescriptions and offering free home delivery for all prescription medications.
How are we monitoring visitors to our facilities? (US and Canada)
All visitors requesting entry to our facilities are required to review the Visitor Questionnaire which asks them questions about COVID‐19 and having their temperature measured. They must sign, date, and confirm their responses on the visitor log.
Those who indicate exposure to COVID‐19 by answering “YES” to any of the questions or have a fever should be turned away from entering the location out of consideration for the health and safety of our employees.
Those who chose not to sign the questionnaire or answer the health questions are provided alternatives to leave deliveries while adhering to CDC’s social distancing guidelines. Non‐business critical visitors are prohibited at this time.
Should we be wearing medical masks, respirators or face coverings at work? (US and Canada)
According to WHO guidance, only people treating those infected with the COVID-19 coronavirus need to wear N95 face masks or respirators. Employees are encouraged to wear CDC-compliant cloth face coverings or CBB-provided surgical masks at work, unless wearing a mask in their job imposes an unacceptable safety risk.
ALL employees are required to wear face coverings or surgical masks at all times while at work, in the field, at a job site, or performing work for the Company (in any location).Please consult the SAFETY – Mandatory Face Coverings Policy your local safety personnel if you have questions.
Is there a company travel ban? (US and Canada)
In addition to following CDC guidance for banned travel, we’re also restricting travel for our business. All airline travel requires CEO approval until further notice. If you receive travel approval, please also obtain advance written approval from all customers or business partners you will be interacting with at your destination and provide to your Executive Leader for approval.
What if a customer wants me to travel? (US and Canada)
The company currently permits some employees to attend business‐critical appointments or meetings with less than 10 people, if traveling domestically and using a rental or personal vehicle. Advance Segment Leader approval is required. Detailed guidance and safety precautions have been developed and can be found in the CBB Travel Guidance documentation.
- Warranty/Quality inspections that customer says cannot be postponed
- Dropping off product samples
- Training: install, product training
- Setting up new customer not currently in our database
- Project bid and scope negotiation
Talk to your manager about requests from customers and whether it makes sense to postpone travel plans. Note that some travel restrictions and requirements still apply, outlined in the CBB Travel Guidance. Customers will likely understand if virtual meetings are held in the place of face‐to‐face meetings. If an in‐person meeting is deemed necessary, whether travel is required or not, please customize the CBB Meeting Confirmation Notice Template to confirm meeting details and safety requirements with your customers.
Telecommuting and Special Workplace Considerations
If I’m unable to come to work and can safely work at home, am I allowed to work remotely? (US and Canada)
To ensure business continuity, some individuals and/or teams may choose, or be asked, to work remotely. Guidance around this policy can be found in the HR Guide - Telecommuting.
If my kids’ schools are closed or I need to take care of a sick family member, can I work from home?
We understand that the closing of schools and childcare facilities may impact your ability to work as normal. Before making any decisions, work with your local leadership to see what options are being considered for your location. Generally, employees have three options if unable to work:
- Use available sick or vacation paid time off
- Telecommute if your job is conducive to remote work
May I bring my child to work? (US and Canada)
You are not permitted to bring your children to work. We are encouraging employees to exercise every precaution and follow CDC guidance which currently includes social distancing.
Medical Costs and Coverage
Will Cornerstone Building Brands waive my monthly medical premiums if I'm unable to work?
If you receive income from one of the company programs (vacation, sick, PTO or short‐term disability) your benefit deductions will apply. However, if you’re are placed on a non‐furlough unpaid leave, your benefit deductions will pause until you return. Deductions will be taken retroactively when you return to work. Generally, deductions will be doubled until you are caught up.
Is COVID-19 covered under my medical plan? What do I do if I get sick and what will they pay?
The medical plans will cover COVID-19 as they do any other illness and are subject to plan deductibles and copays unless excepted by law. Upon enactment, the Federal Families First Coronavirus Recovery Act authorizes the waiver of deductible, copayment, and coinsurance requirements for COVID-19 testing and certain other items and services furnished to an individual during health care provider office visits, urgent care visits, and emergency room visits that result in COVID-19 testing.
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Am I covered by FMLA or ADA/ADAAA if I must stay home because my child doesn't have school?
Neither the FMLA nor ADA/ADAAA apply to child day care need, but you may be eligible for a non‐FMLA leave of absence.
If I have short-term disability benefits and am absent from work due to COVID-19, will the benefits apply? What if I'm not sick but a family member is?
You would need to meet the definition of disability in order to qualify for a claim and it would be treated as any other sickness or illness. The return to work date would be based on the disability and not the return to work date based on the employer or the government. Short‐term disability benefits are not payable for you to care for a sick family member.
Does Family and Medical Leave apply to this situation?
It may, if you have a covered situation. FMLA does not typically cover leave due to the avoidance of getting sick.
Is COVID‐19 an ADA/ADAAA qualifying illness?
Whether COVID‐19 or a condition associated with it is a disability under the ADA/ADAAA, will be determined on a case by case basis by our Leave Administrator (VOYA). However, most transitory conditions, like the flu, are usually not considered a “disability” unless there are additional or long lasting complications.
Sick Leave and Attendance
I have paid time off available. Do I have to use it if I’m required to stay home and can’t work?
You are not required to use paid time off but are permitted to do so. Paid sick leave may only be used according to the criteria set out in the policy.
I’ve heard that companies can provide emergency paid leave to employees through the ‘Families First Coronavirus Response Act’. Does this apply to our company and employees?
The emergency paid family leave and paid sick leave provisions of the ‘Families First Coronavirus Response Act’ (FFCRA) apply to employers with fewer than 500 employees; that does not apply to Cornerstone Building Brands. You may use available vacation and sick time and may be eligible for other paid and unpaid benefits provided by the Company and under existing State or local programs. Please contact your HR representative to discuss your situation.
Will unpaid absences due to school closures have a negative impact on my attendance?
Possibly. In states where childcare services have resumed, employee absences due to childcare needs will no longer be excused.
What happens to my attendance points if I'm off for more than three days but don't have a doctor's note?
Your attendance points will not be negatively impacted for absences resulting from to COVID-19.
If I can’t come to work due to the virus and am unable to work remotely, will I continue to get paid?
You may use available paid time off and may be eligible to receive short-term disability benefits if you contract the virus. If you are unable to come to work due to caring for a family member sick with the virus and are unable to work remotely, you are not eligible for short-term disability benefits. Please contact your HR representative to discuss your situation. Further personal leaves related to childcare constraints in states where daycare facilities are fully open should be discussed with your supervisor, manager, or HR contact.
Is the company planning to lay-off or furlough employees if we don’t have enough work?
While we continue to have strong demand for our products, this pandemic is changing the business environment for all companies, including introducing the potential of government-mandated workplace closures. Our goal is to provide a healthy and stable workplace for our employees well into the future, and we’re committed to keeping a realistic view on all options in service of that goal. If you have any questions, submit them using the form at the bottom of this page.
What happens if a state or local government order requires my facility to close?
If the Company determines that your facility must be closed due to federal, state or local municipality orders, employees who cannot work remotely will be furloughed. During that time, employees can elect to use available paid time off and will not have any disruption to their healthcare coverage. In the event of a furlough, your manager will provide you with detailed information related to the specific situation at your facility. You may be asked to complete certain paperwork in order to receive paid time and continue your healthcare coverage. Your local HR representative will also be a resource in this situation.
What happens if I don’t feel safe coming to work because of Covid-19?
The company has implemented new COVID-19 policies, procedures, best practices and controls to protect our employees. By following applicable CDC and other recommended guidelines and, in some areas, exceeding what’s recommended, we are enhancing safety for our employees. We monitor the latest updates for strategies and recommendations for the workplace and are quick to implement new measures applicable to our operations. Please speak with your supervisor, manager, HR contact, or Safety team to see if your concerns may be addressed or accommodated.
Can I use vacation and/or leave balances for missed work if I contract the virus? Does the same apply if a family member contracts the virus?
You are permitted, but not required, to use available paid time off if you contract the virus. You should also contact VOYA to determine if you are eligible for short‐term disability benefits.
If I'm not able to work or my hours are reduced, can I file for unemployment?
Yes, in some cases. Recent changes to federal law allow States to pay benefits where:
- An employer temporarily ceases operations due to COVID-19, preventing employees from coming to work; or
- An individual is self-quarantined following potential, presumed, or confirmed exposure OR per travel quarantine requirements. Once a CBB-mandated self-quarantine is over, employees are expected to return to work the following business day.
Employees should refer to their individual State’s unemployment compensation website for more information about eligibility and how to apply for unemployment benefits.
Who do I call with questions?
You are welcome to contact the Employee Service Center by submitting a question using the form at the bottom of the Cornerstone Building Brands COVID-19 employee resource site. We’re here to help and if we don’t have the answer, we will find someone who does.
If I apply for unemployment, does that mean I can’t use my paid sick or vacation time?
Because these rules vary by state, we recommend you check with the workforce commission in your state.
Who can I talk to about how this is impacting me and my family?
You and your family have access the Employee Assistance Program offered through Magellan. The EAP provides a confidential service of counseling, coaching, resources and referrals for many personal needs. They are available online at magellanascend.com or by phone at 1-800-324-8780.
Have Additional Questions?
If you have any questions or need support, please complete the below form to initiate help from the appropriate team member.