COVID-19 Frequently Asked Questions

Use these resources to help you understand what we’re doing to keep employees healthy and safe, as well as how this impacts areas like healthcare, medical costs and coverage, attendance, leave and more.

Employee Health and Safety

On-site Control and Prevention - Keeping Employees Safe

Travel Considerations

  • Is there a company travel ban? (US and Canada)

    In addition to following CDC guidance for banned travel, we’re also restricting travel within our business. Any travel involving flights and/or hotel stays requires approval by our CEO until further notice.

  • What if a customer wants me to travel? (US and Canada)

    Our priority is on your safety.  Talk to your manager about requests from customers and whether it makes sense to postpone travel plans. Note that the above travel restrictions and requirements still apply.  Customers will likely understand if virtual meetings are held in the place of face-to-face meetings.

Telecommuting and Special Workplace Considerations

  • If I’m unable to come to work and can safely work at home, am I allowed to work remotely? (US and Canada)

    Some individuals and/or teams may choose, or be asked, to work remotely to avoid getting sick and/or risk exposure and to ensure business continuity.

  • If my kids’ schools are closed or I need to take care of a sick family member, can I work from home?

    We understand that the closing of schools and childcare facilities may impact your ability to work as normal. Before making any decisions, work with your local leadership to see what options are being considered for your location. Generally, employees have three options if unable to work:

    • Telecommute if your job is conducive to remote work
    • Use available sick or vacation paid time off
    • Take an unpaid leave of absence (including FMLA in the event you are taking care of a sick family member and the situation qualifies for FMLA leave)

    Some States may offer additional family leave benefits or similar leave benefits (paid or unpaid)  to care for a sick family member or related to childcare duties under State or local laws. 

  • May I bring my child to work? (US and Canada)

    You are not permitted to bring your children to work.  We are encouraging employees to exercise every precaution and follow CDC guidance which currently includes social distancing.

Medical Costs and Coverage

Sick Leave and Attendance

Employee Support

  • If I'm not able to work or my hours are reduced, can I file for unemployment?

    Yes.  Recent changes to federal law allow States to pay benefits where:

    • An employer temporarily ceases operations due to COVID-19, preventing employees from coming to work;
    • An individual is quarantined with the expectation of returning to work after the quarantine is over; and
    • An individual leaves employment due to a risk of exposure or infection or to care for a family member.

    Employees should refer to their individual State’s unemployment compensation website for more information about eligibility and how to apply for unemployment benefits.

  • Who do I call with questions?

    You are welcome to contact the Employee Service Center by submitting a question using the form at the bottom of this site.  We’re here to help and if we don’t have the answer, we will find someone who does.

  • If I apply for unemployment, does that mean I can’t use my paid sick or vacation time?

    Because these rules vary by state, we recommend you check with the workforce commission in your state.

  • Who can I talk to about how this is impacting me and my family?

    You and your family have access the Employee Assistance Program offered through Magellan. The EAP provides a confidential service of counseling, coaching, resources and referrals for many personal needs.  They are available online at or by phone at 1-800-324-8780

FMLA and ADA/ADAAA Considerations

  • Does family and medical leave apply to this situation?

    Yes, if you are eligible and have a covered situation. FMLA does not typically cover leave due to the avoidance of getting sick.

  • Is COVID-19 an ADA/ADAAA qualifying illness?

    Whether COVID-19 or a condition associated with it is a disability under the ADA/ADAAA, will be determined on a case by case basis.  However, most transitory conditions, like the flu, are usually not considered a “disability” unless there are additional or long-lasting complications.

Have Additional Questions?

If you have any questions or need support, please complete the below form to initiate help from the appropriate team member.

Business email preferred; personal email if necessary